Hear what happy residents and their families have to say about their experience at Complete Care.

Greeting Ms. Burroughs,

I was a patient at your facility from 6/29/21 until 7/23/21. In this day and age all to often people are quick to complain and criticize especially in the “Rehab World”. My letter is not that type of letter but one to thank, congratulate, and to give special recognition to those staff members that went above and beyond the “Call of Duty” pertaining to my care.

I will begin with the Physical Therapy Team. Matt and Zack were just incredible. But Mahe who was like my personal trainer, took me under her wing and brought me from a bedridden state to a walking/functioning human being. She made sure that I would be able to function on my own when I was released. I will be indebted to her forever.

I was tended to by many nurses. However, there were three knowledgeable, caring, efficient and friendly nurses that took care of me. They were: Kelly M., Martha Ortega, and Alan Chung-Yew. It takes a special person to be a nurse and these three nurses certainly were extra special.

The Aids play a very important role in a patient’s recovery. I constantly had food trays sent to me that were always missing something, i.e., milk, juice, coffee, banana mixed fruit, hot cereals, utensils etc. The following aids always checked back to see if I had received everything on my tray that I was supposed to get and brought me anything that was missing. They also made sure that I had enough towels and wash clothes to bathe with. They were also very friendly and we all had many a conversation and laughs as the conversations were usually humorous. I wish to acknowledge the following “Super Aids”. Michele Blanc, Marie “Rose” Noel who always brought me an extra banana because she knew I loved them, and Mary Duval who brought me extra hot cereal because she knew I was hungry.

Lastly but certainly not least, I would like to acknowledge Migdalia Lozano CSW for setting up the doctor’s appointments that were needed and the agencies that I would need to continue my recovery at home.

I hope that Complete Care Green Knoll has some sort of system to acknowledge or reward the above-named staff members because they truly deserve it.


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